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CANCELLATION BY YOU: Except for cancellations which come under the Covid 19 Flexible Cancellation Policy (see below), in the event you cancel your trip for any reason, the following conditions apply:

 

o Cancellation made at least 60-days prior to the scheduled departure date – we refund 50% of your deposit.

 

o Cancellation made between 60 and 30-days prior to the scheduled departure date – we refund 50% of the balance payment. We do not refund the deposit payment

 

o Cancellation made less than 30-days prior to scheduled departure date – we do not refund.

 

A cancellation will be effective from when Earth Sea Sky Travel receives written/email notification of the cancellation. This cancellation policy includes voluntary or involuntary early departure from a trip. No refunds will be given for missed or unused services such as accommodation, activities or meals. At the time of booking with us we strongly advise you to take out insurance that will cover cancellation fees.

If the cancellation due to a Force Majeure Event occurs after a trip has commenced, we will provide, pro-rata, a credit for the days that remain on your trip or refund minus unrecoverable costs of the days that remain on your trip.

 Any credit resulting from a cancellation under this clause must be used within 2 years of the start of the trip date, is not redeemable for cash, and excludes all items you have booked directly.

 

In the event of any cancellation, there will be no claim for damages by either party against the other and we are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.

 

INSURANCE: We strongly advise you to take out travel insurance for the trip at the time of booking. ​​We recommend insurance with cover for personal accident, death, medical expenses and emergency repatriation. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects. Where we provide a refund, that is only for amounts that you have paid to us. We do not compensate for other out of pocket expenses expenses that you may have incurred.
COVID 19 FLEXIBLE CANCELLATION POLICY:
As a result of the COVID-19 pandemic, we have temporarily adjusted our deposit and cancellation policies, and created this COVID-19 specific cancellation policy to give you more confidence when making your travel plans. This policy only applies to cancellations that meet the criteria outlined below. For all other cancellations, our standard cancellation policy applies.

Trip Cancellation for COVID-19 Reasons:
At the time we receive written notice that you must cancel your trip, the following fees will apply:
• 31 days or more prior to departure: Traveller may cancel their trip for a full refund, rebook their trip for a future date, or receive a credit voucher* for a future trip that begins within 2 years of their original trip departure date.
• 30-21 days prior to departure: Traveller may rebook their trip for a future date, or
receive a credit voucher* for future trip that begins within 2 years of their original trip departure date.
• 20 days or less prior to departure, no refunds or credit voucher
*Minus any non-refundable costs, including a US$150 adminstration fee.

COVID-19 Trip Cancellation Requirements:
• Positive COVID-19 Test
o Medical proof of positive COVID-19 test result (must be within 31 days of the tour departure date) is required.
• COVID-19 Official Travel Restrictions
o These must be officially declared by the State or Regional Government of the location of the tour/ or by the country of origin of guest, preventing free movement or access (lockdown, red zones and quarantine included).

COVID-19 Trip Cancellation Terms
• If a rebooked tour is priced higher than the original tour, the traveller will be responsible for paying the difference. If the rebooked tour is priced lower than the original tour, we will provide a credit for the difference, which can be used for additional services on the rebooked trip, or kept on file for two years from the date of rebooking for future use.
• Although every effort is made to ensure any non-refundable fees are minimised, there are occasions where we must commit to accommodations, permits, and other services to support the running of our trips. The value of non-refundable costs can be requested from Earth Sea Sky Travel at the time of booking.
• All bank fees for refunds must be paid by you.
We reserve the right to withdraw or amend this policy at any time without prior notice or liability.

 

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